Frequently Asked Questions: Everything You Need to Know About Roomio
New to Roomio? Here we answer the most frequently asked questions to help you find your ideal roommate quickly and safely.
About Roomio
What is Roomio?
Roomio is a platform designed to connect people looking to share a flat. We make it easier to find compatible roommates based on preferences, lifestyle, and budget.
Is Roomio free?
Profile creation and basic browsing are free. We offer optional premium features to enhance your experience and increase your chances of finding the perfect match.
In which cities is it available?
We currently operate in the major cities of Spain: Madrid, Barcelona, Valencia, Seville, Malaga, Bilbao, and more. We’re constantly expanding.
Profile Creation
What information should I include in my profile?
For the best results:
- Clear, recent face photo
- Honest description of your personality
- Housing preferences (location, budget, type of flat)
- Lifestyle (schedules, habits, pets)
- Interests and hobbies
Can I keep my profile private?
Yes, you can control what information is visible and to whom. We recommend sharing enough information to find good matches while protecting sensitive data like your exact address or financial information.
Should I verify my identity?
Although it’s not mandatory, verification significantly increases your credibility. Verified users are 85% more likely to find a roommate.
Search and Matches
How does the matching algorithm work?
Our algorithm considers:
- Location and budget preferences
- Lifestyle compatibility
- Schedules and routines
- Shared interests
- Specific preferences (pets, smokers, etc.)
Can I search for flats or only roommates?
Roomio focuses on connecting people. Some users already have a flat and are looking for a roommate, while others are looking for a flat along with potential roommates. Specify your situation in your profile.
How many matches can I have?
There’s no limit on matches. You can connect with as many people as you want until you find the perfect combination.
Communication
How do I contact someone I’m interested in?
Once you have a mutual “match,” a chat will open where you can converse within the platform. We recommend:
- Start with messages on Roomio
- Progress to a video call
- Only then exchange personal phone numbers
What should I ask a potential roommate?
Important questions:
- What’s your daily routine?
- Do you work from home?
- Do you have pets or plan to get any?
- How do you handle cleaning and household chores?
- Do you have guests frequently?
- What’s your budget and what does it include?
- How long do you plan to stay?
Can I report inappropriate behavior?
Absolutely. We have zero tolerance for harassment, discrimination, or inappropriate behavior. Report any issue immediately and we will take action.
Moving Process
Does Roomio manage lease agreements?
No, Roomio is a connection platform. Legal contracts should be signed directly with the landlord or agency. We always recommend:
- Reading the entire contract carefully
- Consulting a lawyer if you have doubts
- Making sure all terms are clear
What documents do I need?
Typically:
- Valid DNI/NIE (Spanish ID)
- Proof of income (payslips, employment contract)
- References (sometimes)
- Deposit (usually 1-2 months’ rent)
- First month’s rent
How do I split expenses with my roommate?
Discussing this BEFORE moving in is crucial:
- Rent (equal split or proportional to room size?)
- Utilities (electricity, water, internet, gas)
- Shared food
- Cleaning products
- Apps like Splitwise can help
Security and Privacy
How does Roomio verify users?
We offer optional verification through:
- Email and phone verification
- Identity verification (official document)
- Photo verification (live selfie)
What does Roomio do with my data?
We protect your data in accordance with the GDPR. We never sell personal information. Read our full Privacy Policy.
Is it safe to share my location?
Share your approximate location (neighborhood or district) on your profile, but NEVER your exact address until you’ve met the person and are ready to proceed.
Tips for Success
How do I make my profile stand out?
- Use clear and authentic photos
- Write a detailed but concise description
- Be honest about your preferences
- Respond quickly to messages
- Verify your identity
How long does it take to find a roommate?
It varies significantly depending on:
- Desired location
- Budget
- Flexibility in preferences
- Time of year
On average, active users find a match in 2-4 weeks.
What do I do if I don’t find matches?
- Review and update your profile
- Expand your search area
- Be more flexible with your budget
- Update your photos
- Contact our support team for personalized advice
Technical Issues
I forgot my password?
Use the “Forgot my password” option on the login screen. You’ll receive an email to reset it.
The app isn’t working properly?
- Make sure you have the latest version
- Close and reopen the app
- Check your internet connection
- If it persists, contact soporte@roomio.com
Can I delete my account?
Yes, you can delete your account at any time from Settings > Privacy > Delete Account. This is permanent and irreversible.
Didn’t Find Your Answer?
If you have other questions:
- Email: soporte@roomio.com
- Live chat (in the app)
- Help Center
- Contact
We’re here to help you find your perfect home.
